Welcome to the Genuine Persian
Rugs website terms and conditions for use. These terms and conditions apply to
the use of this website at www.genuinepersianrugs.co.uk. by
accessing this web site and/or placing an order, you agree to be bound by these
terms and conditions.
Using this website indicates that
you accept these terms regardless of whether you choose to order from us. If
you do not accept these terms, please do not use this website.
THIS WEBSITE IS OPERATED BY
Genuine Persian Rugs
Trading Address:
14-16 Howard Street
Middlesbrough
TS1 5RA
Email: info@genuinepersianrugs.co.uk
Tel: 01642965656
1. INTRODUCTION
1.1 You will be able to access most areas of this Website
without registering your details with us. Certain areas of this Website are
only open to you if you register.
1.2 We may revise these terms and conditions at any time
by updating this posting. You should check this web site from time to time to
review the then current terms and conditions, because they are binding on you.
Certain provisions of these terms and conditions may be superseded by expressly
designated legal notices or terms located on particular pages of this web site.
If you do not wish to accept any new terms and conditions after we have given
notice, you should not continue to use this web site.
2. ORDERING FROM US
2.1 You can place an
order with us by ordering via our on-line process. As part of our process you
will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing
the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch
the order. We will send you a despatch confirmation by email. When we despatch
the order, the purchase contract will be made even if your payment has been
processed immediately, unless we have notified you that we do not accept your
order, or you have cancelled your order.
2.3 We may refuse to accept an order:
a.
Where goods
are not available;
b.
Where we
cannot obtain authorisation for your payment;
c.
If there
has been a pricing or product description error; or
d.
If you do
not meet any eligibility criteria set out in our terms and conditions.
3. PRICING
Where we charge
separately for packing, carriage and insurance and other relevant charges, the
appropriate rates are calculated, and details are given in your shopping basket
prior to placing your order.
4. CANCELLATION & RETURNS POLICY
4.1 If you wish to cancel your order:
a.
You can
notify us by email to info@genuinepersianrugs.co.uk before we have
despatched the goods to you; or
b.
Where goods
have already been despatched to you, by returning goods to us in accordance
with clause 4.2 below.
4.2 You can return goods you have ordered from us
for any reason provided that you notify us in writing within 14 working days of
delivery (beginning with the day following delivery of your order) for a full
refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods, we will give you a
full refund of the amount paid, or an exchange as required.
4.4 The rights to return the goods to us as
referred to in clause 4.3 will not apply in the following circumstances:
·
In the event
that the product has been used
·
To any products
that we have made or customised specifically for you
The provisions of this clause 4.4 does not affect
your statutory rights.
4.5 Whilst every effort is made to ensure that
goods are accurately represented on our site, we make no guarantees about the
accuracy of any photographic representations used.
Privacy Policy
Genuine Persian Rugs is committed to preserving
the privacy of all visitors to our website at www.genuinepersianrugs.co.uk. Please read the following privacy policy to understand how we use and
protect the information that you provide to us.
By registering or placing an order on this
website, you consent to the collection, use and transfer of your information
under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.genuinepersianrugs.co.uk,
you may be asked to provide certain information about yourself including your
name, contact details and credit or debit card information.
We may also collect information
about your usage of our website as well as information about you from messages
you post to the website and emails or letters you send to us.
To maintain customer service
standards and to assist staff training, we may record and monitor incoming
calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to
all parts of our website and to supply the goods or services you have
requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use
and analyse the information we collect so that we can administer, support,
improve and develop our business.
In particular, we may use your
information to contact you for your views on our services and to notify you
occasionally about important changes or developments to the website or our
services. Further, where you have consented, we might also use your information
to let you know by email about other products and services which we offer which
may be of interest to you. If you change your mind about being contacted in the
future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us
may be accessed by or given to third parties some of whom may be located
outside the European Economic Area, who act for us for the purposes set out in
this policy or for other purposes approved by you.
These parties fulfil and deliver
your orders, process information, process credit card payments and provide
support services on our behalf. We may also pass aggregate information on the
usage of our website to third parties, but this will not include information
that can be used to identify you.
Where you have consented, when
providing us with your details, we may allow us and other companies in our
group, to contact you occasionally about products and services which may be of
interest to you. They may contact you by email. If you change your mind about
being contacted by these companies in the future, please let us know at info@genuinepersianrugs.co.uk.
Should our business enter into a
joint venture with or is sold to or merged with another business entity, your
information may be disclosed to our new business partners or owners.
Countries outside the European
Economic Area do not always have strong data protection laws. However, we will
always take steps to ensure that your information is used by third parties in
accordance with this policy.
Unless required to do so by law,
we will not otherwise share, sell or distribute any of the information you
provide to us without your consent. We will retain the data you provided to
complete your order for a minimum of 7 years or in line with any other legal
requirement put upon us. You can ask us to delete your personal information at
any time by emailing us.
A list of our current Third
parties are listed below but this is not exhaustive, and we will use other
professional partners at short notice to complete your orders satisfactorily if
necessary. These 3rd parties may also retain your data for a minimum of 7 years
or for a time that is a legal requirement for them.
1.
Any
Manufacture of the specific Rug, Runner or furniture you have ordered
2.
UPS, UKMAIL
or any other Logistics company to enable the delivery of your order
COOKIES
Cookies are small amounts of
information which we may store on your computer. Data recorded by the Website
allows us to recognise you and your preferred settings, this saves you from
re-entering information on return visits to the site. Such data is recorded
locally on your computer through the use of cookies. Most browsers can be
programmed to reject, or warn you before downloading cookies, information
regarding this may be found in your browser's 'help' facility.
Information on deleting or
controlling cookies is available at the
about cookies website. Please note that by
deleting our cookies or disabling future cookies you may not be able to access
certain areas or features of our site.
SECURITY AND DATA RETENTION
We employ security measures to
protect your information from access by unauthorised persons and against
unlawful processing, accidental loss, destruction and damage. We will retain
your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the
information held about you and you may ask us to make any necessary changes to
ensure that it is accurate and kept up to date. If you wish to do this, please
contact us at info@genuinepersianrugs.co.uk.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy
in the future will be posted to the website and, where appropriate, through
email notification.
CONTACT
All comments, queries and requests
relating to our use of your information are welcomed and should be addressed to
info@genuinepersianrugs.co.uk.